01929 554191

Website usage terms and conditions – sample template

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Purbeck Living’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Purbeck Living’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 24 Cornwall Road, Dorchester, Dorset, DT1 1RX. Our company registration number is 09527845, registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Delivery

Delivery is subject to stock availability and credit card authorisation and a signature may be required on receipt.

UK Delivery Costs

UK standard delivery: According to prices set by Royal Mail for the size and weight of the item (If the item is Royal Mail Tracked a signature may be required)

You should allow between 3-7 working days for delivery from placing the order. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Returns & Exchanges Policy
If, for any reason, you would like to return your Purbeck Living order, you can send it back to us in its original condition with proof of purchase within 14 days for a full refund or exchange.

Sale Returns Policy

During our sale period you can still have a refund or exchange so long as the item is returned to us within 14 days of receipt, this is enables us to resell the sale items.

How do I return my order?

  1. If you shopped through our website and wish to return the item, please call Purbeck Living on 01929 554191 to register any returns up to 14 days after the delivery.  Returns will not be accepted without prior agreement.
  2. Fill in the form, at the bottom of the delivery note and re-package the product.
  3. Take the parcel to the Post Office and send it in the next post.
  4. Please make sure that you get a ‘proof of posting’ certificate from your Post Office. This will cover you if the goods are lost in the post.

Faulty goods

In the rare and unfortunate event of your Purbeck Living product being faulty, please accept our apologies, and contact us within 48 hours on 01929 554191 to notify us of its return. Please note we do not except faulty items back after 6 months from date of purchase.

Changing or cancelling your order
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order. If you wish to cancel your order, please call 01929 554191 (If your order has been processed or despatched we will be unable to process a refund until we receive the parcel back). Please follow the process for returns.

Paying


We accept online payment in a secure environment with Visa and Mastercard and credit cards, as well as Visa, Electron, Solo and Maestro debit cards.

Purbeck Living online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.


Once you have confirmed your order, payment will be taken from your bank account. To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.

Prices & Tax Charges


All prices are shown in GBP sterling and include 20% VAT.

Product Portrayal


While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens.

Prices


Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur, causing goods to be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Cookies


The online shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminating viruses. They only contain such information as you have provided to us on the website. You can read our full Cookie Policy here

Our Privacy Policy
You can read our full Privacy Policy here

Who We Are

Purbeck Living Limited. Our registered office is 24 Cornwall Road, Dorchester, Dorset DT1 1RX. We are registered in England and Wales and the company number is 09527845. Our registered VAT number is 284 8365 60.

Privacy and Cookies

Here at Purbeck Living, we take your privacy and security seriously. We only use your data, so we can provide you with the best possible customer experience when shopping with us or browsing our website. We make sure all your information is secure and we only use it with your permission.

How we use your information.

We use your information in different ways. The tables below show the information we use, what we do and why we do it.

Your name and contact details

How we use your name and contact details

Why?

To deliver your purchases to you.

Royal mail needs to know where to deliver your parcels

To send you service emails

So we can confirm your order has been received and to tell you when your order is on its way.

To send you news of new products and offers
by email and by post.

To keep you up to date and informed. We only send these with your permission.

In fraud detection and prevention

To protect you and Purbeck Living from fraud.

To show you Purbeck Living products as you browse Facebook

So you can see our latest products and we can keep you up to date with offers and sale previews.

To find out what you and other customers like

To make sure we are giving you what you want each season.


Your payment information

Don’t worry, this is stored securely and we don’t keep it.

How we use your payment information

Why?

To take payments and to issue refunds

We’ve got to do this so you can pay for the goods you buy and so we can refund you for the items you return to us.

Fraud prevention and detection

To protect you and Purbeck Living


Your purchase history and saved items in your basket

This is a record of everything you have bought from us and items you have placed in your basket.

How we use your purchase history and saved items

Why?

So we can sell you the things you like

If you can’t put things in your basket, you can’t buy them!

To provide customer service and support and to handle returns

To enable us to provide an efficient customer service experience

To find out what our customers like

To make sure we are giving you what you want


Information about your phone, tablet or computer

This is information you give us when you browse our site and includes your IP address and device type. It may also include your location data (if your settings allow this) as well as how you use our website.

How we use information about your device type and
how you use our website

Why?

To improve our website and to set default options for you

To ensure you have the best possible shopping experience

To protect our website

Essential to prevent and detect fraud against either you or Purbeck Living. This is also essential to meet our legal obligations about looking after your data.


Your responses to competitions and our quiz

We occasionally run competitions on our website or social media.

How we use your responses to our competitions and quiz

Why?

To run the competition or quiz effectively

If we don’t know your email address, we can’t let you know if you have won a competition or send you your quiz results. You can choose if we can use your email address to send you Purbeck Living news, sale previews and offers.

You don’t have to give us any of this information, it’s entirely up to you but if you don’t, you may not be able to buy from the website and you are unlikely to receive our best customer experience.

We also use personal information which has been anonymised and aggregated (so that it doesn’t identify you) for various purposes including testing our IT systems, data analysis, improving the website and to help us develop new products and services.

Sharing your information

We do not, and will never, sell any of your personal data to any third party. Your personal data includes your name, address, email address or credit card information. We want you to be able to trust us, and we believe this is absolutely essential in order for you to do that.

However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers and delivery companies such as Royal Mail
  • Professional service providers such as marketing agencies, advertising partners, and website hosts who help us to run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us).

Marketing messages

If you have given us permission, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products. Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

If you don’t want to receive marketing messages from us, you can stop receiving them at any time.

You can do this:

  • Through the settings in ‘My Account’ on the website
  • By clicking on the ‘unsubscribe’ link in an email
  • By contacting by email or telephoning 01929 554191

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

If you unsubscribe from marketing message emails you will still receive service communications such as order confirmations, dispatch confirmations etc.

Seeing ads for Purbeck Living online

We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Purbeck Living ads to you when you are on other websites such as Facebook or Instagram. We do this using a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by these social networks, such as Facebook’s Custom Audience service.

The ads you see will be based on information we hold about you, or your previous use of the Purbeck Living website (for example, your search history, and the content you read on the Purbeck Living website) or on Purbeck Living ads you have previously clicked on.

Keeping your information

We’ll hold your information securely for as long as you have your account, or so long as is needed to be able to provide our services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.

We may also keep hold of some of your information, even after you have closed your account, or it is no longer needed to provide the services to you, if it is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Cookies

We use cookies on our website. For full details about cookies, please see our Cookie Policy.

Changes to our Privacy Policy

If we make any significant changes to our Privacy Policy, we will make it clear on our website or notify you by email so you are able to review the changes before deciding to continue to use our website.

Your rights

You have many rights relating to the personal information we hold for you.

  • The right to be informed about how we use your personal information
  • The right to access the personal information we hold about you
  • The right to request the correction of any personal information we hold about you which is inaccurate (although you can probably do most of this through your account).
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances. Note: It is better to unsubscribe from marketing rather than request deletion to ensure you are not contacted by us again.
  • The right to stop direct marketing messages, which you can do through your account pages and to withdraw consent for other consent-based processing at any time.
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise any of these rights or have any questions, please contact us by email at purbeckliving@outlook.com or by telephone on 01929 554191. 

Or if you prefer, you can write to us at:

Purbeck Living Limited

10 South Street (Unit 2)

Wareham

Dorset BH20 4LT

Cookies Policy

Cookies are small pieces of data or text files that are stored by your web browser on your hard drive.

There are 4 main types of cookies – here is how and why we use them.

1. Site functionality cookies – these cookies allow you to navigate the site and use our features such as ‘Add to Basket’.

2. Site analytics cookies – these allow us to measure and analyse how our customers use the site. This helps us to improve its functionality and improve your shopping experience.

3. Customer preference cookies – when you are using the Purbeck Living website, whether browsing or shopping, these cookies will remember your preferences, so we can make your shopping experience efficient and more personal to you.

4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected. You will not be able to shop on our site, and you will not be able to take advantage of the complete Purbeck Living user experience that we pride ourselves on providing our customers.

Cookies we use:

Name

Provider

Purpose/description

_RequestVerificationToken

purbeckliving.co.uk

Helps prevent Cross-Site Request Forgery (CSRF) attacks

ASP.NET_SessionID

purbeckliving.co.uk

Preserves the visitor’s session state across page requests

CookieConsent

purbeckliving.co.uk

Stores the user’s cookie consent state for the current domain

purbeckliving_popup_hide

purbeckliving.co.uk

Used to stop a homepage pop up appearing if you have already seen it

purbeckliving_popup_views

purbeckliving.co.uk

Allows or refuses pop up messages on the website

p.gif

typekit.net

Used to set fonts on the website

ASP.NET_SessionID

webservices.sub2tech.com

Preserves the visitor’s session state across page requests

tr

facebook.com

Tracking Facebook users who visit the website

collect

google-analytics.com

Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

_ga

purbeckliving.co.uk

Registers a unique ID that is used to generate statistical data on how the visitor uses the website

_gat

purbeckliving.co.uk

Used by Google Analytics to throttle request rate

_gid

purbeckliving.co.uk

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

fr

facebook.com

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

S2Sv4

purbeckliving.co.uk

These cookies are used to interact with the SUB2 advertising network to better understand customer behaviour and offer targeted messages

V1v4

purbeckliving.co.uk

These cookies are used to interact with the SUB2 advertising network to better understand customer behaviour and offer targeted messages

V2v4

purbeckliving.co.uk

These cookies are used to interact with the SUB2 advertising network to better understand customer behaviour and offer targeted messages

V3v4

purbeckliving.co.uk

These cookies are used to interact with the SUB2 advertising network to better understand customer behaviour and offer targeted messages

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